Fulfillment & Care

Global support desks operating around the clock

Our logistics team responds to all order tickets within six hours. Live chat is active during international dispatch and trading hours.

6 hrs

max ticket response

60+

countries dispatched

24/5

dispatch operations

Direct Assistance

Submit an order or transit inquiry

Provide your tracking or order reference number along with your destination country for immediate routing to the appropriate regional depot.

Operational Standards

Key dispatch and transit guidelines

Clear parameters ensuring predictable cross-border delivery.

Customs & Duties
Express Transit
Returns

VAT collection at checkout

Tracked courier dispatch

30-day return window

All international shipments include calculated import duties where applicable to prevent border delays.

Every parcel is dispatched via priority air freight with end-to-end tracking provided upon dispatch.

Standardized return authorizations and prepaid shipping labels available for all regional depots.