Fulfillment & Care
Global support desks operating around the clock
6 hrs
max ticket response
60+
countries dispatched
24/5
dispatch operations
Direct Assistance
Provide your tracking or order reference number along with your destination country for immediate routing to the appropriate regional depot.
Operational Standards
Key dispatch and transit guidelines
Clear parameters ensuring predictable cross-border delivery.
Customs & Duties
Express Transit
Returns
VAT collection at checkout
Tracked courier dispatch
30-day return window
All international shipments include calculated import duties where applicable to prevent border delays.
Every parcel is dispatched via priority air freight with end-to-end tracking provided upon dispatch.
Standardized return authorizations and prepaid shipping labels available for all regional depots.
